Appointment Policy

 
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.


For your convenience, drop-off appointments are available. A "drop off" means you could bring your pet at the time that works best for you and leave him/her with us for as long as is needed, which may be 30 minutes to a few hours dependng upon your pet's condition. Usually we will ask you to drop off sometime in the morning so our doctors can examine your pet in between appointments or at the time purposely reserved for admitted patients. Often you will be asked to fill out a form indicating some basic history elements for the doctor. Once the doctor is done, he or she will give you a call to go over the diagnosis, discuss treatment options and to give you discharge instructions.


For the safety of all animals in our care, we require that all vaccinations be up to date and that they be free of internal and external parasites.


Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. Since we do see both well and sick pets, limiting contact between patients is advisable so that if a pet has a contagious condition they do not share it with a well pet. For these and other reasons we ask you to restrain your pet while in the reception area. We recommend that animals be placed on a leash or in pet carriers before entering the reception area.

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.


All cats must be presented in an appropriate cat carrier or on a leash.


Because not all people or animals have the same love of/ respect for/ appreciation of the unique attributes of exotics that we or their owners do, they should be similarly restrained.

Payment Policy

 
We require full payment at the time services are rendered. For your convenience, we accept Visa, MasterCard, American Express, Discover, CareCredit, personal checks and cash.